AI · Workflow Automation
Multilingual AI Support Agent
Detect the language. Understand the intent. Route the ticket to the right team.
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The Problem
Customer support queries arrive in different languages and need to reach the appropriate department. Manual classification and escalation add repetitive work to the support queue.
What I Built
An end-to-end support system that detects query language, classifies intent, and routes tickets using a Groq-powered LLM.
N8N automation workflows for real-time ticket escalation notifications.
Supabase logging with a React frontend and FastAPI backend.
Outcome
Reduced manual triage effort by an estimated 65% through automated routing and escalation.
Tech Stack
FastAPIReactGroqSupabaseN8NPython